Verified Excellent service and the best for Spiti Trip
In this particular industry, customer delight is something which you don't find it very easily. To have customer delight you will sometimes need to pay a heavy price to match the level of what Trans Himalaya offers you at a very pocket friendly package.When it comes to Trans Himalaya Travels Pvt. Ltd.they will always surprise the customer by exceeding their expectations.Mr. Ramit ( director/ founder of this company) and Mr. Deepak(Sales executive) are truly the gems of the company who make it very smooth and will give you tailor made packages according to your date requirements.From initial days both of these guys were in touch with us until we all reached home safely.Starting from the driver Mr. Kamal (Kamlesh Sharma) who was with us since day 1 where he patiently waited for us at Chandigarh station on 13th August 2022, he was with us even after our tour package got over. There was an instance where on 20th August 2022 we had boarded the zing bus for Delhi which got stuck somewhere in the night 2 hours from Manali, coincidentally the driver Mr. Kamal was in Manali and somehow he got to know that we had got stuck there and due to landslides and road blockage. He called us at 1:30 am and came to check on us whether we are all fine and if any help is needed. This is just beyond one could not imagine that late in midnight even after your tour package is over and these guys are still serving us beyond their time limits. Special thanks to Mr. Kamal for always being there with us, he surely needs to be rewarded for this gesture.The stakeholders of the company, the hotels, the logistics, travel everything was so so smooth that it just felt like home and everything went in so ease felt like we all are on a family trip. Never felt like an outsider although it was our first time with Trans Himalaya Travels.So bottom line is that if anyone is planning for North trip like Himachal, Kashmir, Leh etc no one is better than these guys. They are the best in all categories of the package they offer. To be honest, i literally don't have any negative points where I can share pain points for them because it was that perfect. The special point which I want to highlight that showed the level of customer engagement Trans Himalayan had was every evening Mr Ramit used to call us and check with us in regards to the stay, check in, food, tour and everything. On few days we made request for early breakfast, jain meals etc Mr Ramit took the onus on himself and made sure that arrangements were made and delivered to us. True examples of great customer service.My only feedback to you guys abt the hotel and that to towards one particular hotel in Sissu Hotel Aliyas is you need to change it to some better hotel, other than that like I said everything was delivered above our expectations.Kudos to you and your team, you guys are just amazing !! We have already planned our next destination, and we shall contact you very soon and our request would be to block Mr. Kamal's calendar for those dates. Hoping to travel back soon with you guys.